Lotus London respects your rights to privacy and aims to apply best practice in the systems and business processes it uses to ensure that all personal and transactional information is protected to the highest standards.
We use the information we collect to progress orders and to provide a more unique shopping experience for you, our customer.
Lotus London Ltd. will conform to all relevant regulations under the UK Data Protection Act.
When you register on-line with us or place an order with us, we need to gather certain information about you: your name, e-mail address, delivery address, credit or debit card details. This allows us to process and fulfill your orders and to keep you informed of your order status.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order (for some international deliveries, this number may be given to our couriers).
We aim to enhance your shopping experience by using your purchases record to shape our recommendations about the products and information that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the website.
We may also use the information we collect to occasionally notify you about developments at Lotus London, new products, information and special offers which we believe will be of interest to you.
In the interests of security and fraud prevention, we may make use of authorized credit card clearing agencies, fraud prevention and detection agencies. In these cases we will provide them only the information required to perform their security function
When you place orders or access your account information via our website, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act, we follow strict security procedures, such as encryption, in the storage and distribution of information which you have given us, to prevent unauthorized access.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
When you buy on-line at Lotus London, we do not sell, trade or rent any personal information gathered.
We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personally identifying information.
Addresses may be used for periodic mailings from Lotus London about new products and services.
02380 898 023 (UK) or
+44 2380 898 023 (outside UK).